Michel Garcia-Miranda, MBA
Operational Excellence for Clinical Sites & Patient-Centered Care
Professional Summary
Experienced Healthcare Operations Leader with 7+ years optimizing clinical site performance, patient-centered service delivery, and operational reliability in complex care environments.
Leads day-to-day site operations, develops and supports frontline teams, partners closely with clinical leaders, and drives measurable improvements in capacity, efficiency, and member experience.
Champions a hospitality-forward, member-centric approach that elevates service delivery and retention while upholding rigorous standards for compliance, safety, and performance.
A results-driven operator with experience in staffing, scheduling, budget oversight, workflow optimization, and continuous improvement, consistently scaling efficient, data-informed systems that strengthen both patient experience and organizational outcomes.
Core Expertise
- Healthcare Site Operations
- Team Leadership & Performance Management
- Member-Centric Care & Retention
- Operational Analytics & Continuous Improvement
- Clinical Partnership & Operational Alignment
- Staffing Strategy, Scheduling & Capacity Planning
Languages
- English & Spanish (Native/Bilingual)
Relevant Career Experience
Stanford Health Care
Business Analyst
Manager
Datavant
Operations Manager
Tampa General Hospital
Manager
Supervisor
Advent Health
Manager
Key Achievements
20%
Operational Efficiency Gains
Redesigned clinical workflows and SOPs to increase throughput and reduce variability in day-to-day operations.
30%
Workforce Capacity Growth
Optimized staffing levels and coverage models to improve responsiveness and support service continuity.
$2M
Operating Budget Managed
Oversaw operating budget across clinical support functions, balancing cost control with care quality.
27–100
Staff Supervised
Directed administrative and patient-experience teams through recruitment, training, performance management, and culture-building
100%
Operational KPI Coverage
Established standardized KPIs and real-time reporting to improve visibility into staffing, capacity, and service performance.
15%
Operational Waste Reduction
Streamlined SOPs with version control, reducing operational waste and improving care team consistency.
100%
Executive Reporting Delivered
Prepared executive-ready operational reports, ensuring timely, accurate responses aligned with leadership needs.
10+
Cross-Functional Initiatives Led
Facilitated cross-departmental interdisciplinary initiatives to align operations, compliance, and patient experience with clinical priorities.
Education
MBA, Healthcare Administration, 2025
Focus on healthcare operations, finance, performance improvement, and organizational leadership.
Master's Degree
Andrews University | 2018
Bachelor's Degree
Oakwood University | 2014
Professional Certifications
Modern Advances in Leadership Certificate (University of Tampa, FL), 2023
Foundations of Project Management (Google), 2024
Lean Six Sigma Yellow Belt (Advent Health), 2019
Certified Associate in Project Management (CAPM), 2026
How I Run Operations
My operational approach focuses on building reliable, patient-centered systems that perform consistently under real-world conditions. This model guides decision-making, supports clinical partners, and enables continuous improvement across complex healthcare environments.
Ownership & Accountability
I establish clear ownership, expectations, and escalation paths so teams deliver reliably and are accountable for outcomes.
People & Performance
I develop teams through clear expectations, coaching, and feedback to sustain high performance and service quality.
Capacity & Flow
I design staffing, schedules, and workflows around real demand to maintain access, responsiveness, and operational stability.
Clinical Partnership
I work closely with clinical leaders to align operations with care priorities and clinical standards.
Experience & Reliability
I ensure consistent, high-quality service by building predictable systems patients and teams can trust.
Data, Risk & Improvement
I use practical metrics to monitor performance, manage risk, and drive continuous operational improvement.
Selected Operational Projects
Clinical Workflow Optimization
Context: Inconsistent clinical processes created bottlenecks that impacted patient flow and day-to-day operational reliability.
Role: Led multidisciplinary teams to analyze, redesign, and standardize clinical workflows and SOPs.
Impact: Drove 20% operational efficiency gains and a 15% reduction in operational waste by improving throughput and reducing variability.
Workforce Capacity & Scheduling Redesign
Context: Suboptimal staffing models limited responsiveness and strained service continuity across care teams.
Role: Owned capacity analysis and implemented flexible, data-informed scheduling and coverage strategies.
Impact: Enabled a 30% increase in workforce capacity while supporting consistent coverage across teams of 27–100 staff.
Operational KPI & Reporting Framework
Context: Limited performance visibility hindered timely decision-making and proactive operational management.
Role: Established standardized KPIs and implemented real-time reporting dashboards for leadership..
Impact: Achieved 100% operational KPI coverage, improving transparency and accelerating leadership decision cycles.